1. Who we are
This Privacy Notice explains how Pete Hamlett, a sole trader trading as Ph Motor Mechanic, collects and uses your personal information.
Business name: Ph Motor Mechanic
Proprietor: Pete Hamlett
Website: https://phmotormechanics.co.uk/
Email: [email protected]
Telephone: 07786 470127
For the purposes of UK data protection law, Pete Hamlett trading as Ph Motor Mechanic is the controller of the personal information described in this Privacy Notice.
2. Information we collect
- your name;
- telephone or mobile number;
- email address;
- postal address, property address or postcode where relevant;
- details about the work or services you require;
- information submitted through contact, enquiry or quotation forms;
- appointment dates, times and booking information;
- information you provide when making a booking;
- correspondence between you and us, including relevant text messages;
- your marketing preferences;
- technical information relating to your use of our website; and
- any other information you choose to provide.
3. Appointment bookings
Our website allows you to book an appointment with us.
Our booking facility is provided using Hartland Marketing Limited/ Hartland Digital Limited.
When you make a booking, we may collect your name, contact details, preferred appointment date and time and any information you provide in connection with your booking.
Information submitted through the booking facility may also be processed by the booking provider in order to provide the booking service.
We use this information to administer your booking, communicate with you about the appointment and deal with the service or enquiry associated with it.
4. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide quotations or information about our services;
- administer appointment bookings;
- contact you about your booking or enquiry;
- send service-related appointment confirmations or communications;
- arrange surveys, visits or consultations;
- take steps at your request before entering into a contract;
- provide services requested from us;
- administer our relationship with customers;
- maintain appropriate business and financial records;
- operate and secure our website;
- comply with our legal obligations; and
- where permitted, send marketing communications about our services.
5. SMS marketing
Where you have specifically agreed to receive marketing by SMS, we may use your mobile telephone number to send you occasional information about our services, offers or promotions.
Where we rely on consent, you can withdraw your consent at any time by REPLYING STOP
Choosing not to receive marketing will not affect your ability to make a booking, submit an enquiry or use our services.
Withdrawing marketing consent does not prevent us from sending necessary service-related communications about an appointment, booking, enquiry or service you have requested.
Where applicable, we may send marketing concerning similar products or services under the customer soft opt-in where all applicable requirements are satisfied.
We may retain appropriate records of marketing preferences and opt-outs so that we can continue to respect your wishes.
6. Our lawful bases
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
Legitimate interests — including responding to enquiries, administering bookings, communicating about requested services, operating our business and maintaining appropriate records.
Legal obligation — where processing is necessary to comply with the law.
Consent — where we specifically ask for consent, including SMS marketing where consent is the basis being relied upon.
7. Who we share information with
We do not sell your personal information.
Where reasonably necessary, information may be shared with:
- our booking/calendar provider, [BOOKING PROVIDER];
- website and hosting providers;
- IT and email service providers;
- telephone or SMS communications providers;
- professional advisers;
- contractors and service providers working on our behalf; and
- authorities where disclosure is required by law.
8. International transfers
Some service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate steps, where required, to ensure that the transfer complies with applicable data protection law.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, administering appointments, maintaining appropriate business records and meeting legal, accounting, tax, insurance or reporting requirements.
How long we retain information depends on the nature of the information and our reasons for holding it.
We periodically review the information we hold and delete or anonymise it when it is no longer required.
We may retain limited information about marketing preferences and opt-outs where necessary to continue respecting those preferences.
10. Cookies and website information
Our website may use cookies and similar technologies.
Please see our Cookie Policy for further information on our website:
11. Your data protection rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
Not all rights apply in every circumstance.
Contact us using the details above if you wish to exercise a data protection right.
12. Your right to object
Where we rely on legitimate interests, you have the right to object to processing in certain circumstances.
You have the right to object at any time to the use of your personal information for direct marketing.
13. Complaints
If you have concerns about our use of your personal information, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO).
14. Changes to this notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal obligations.